Cancellation Policy / Refunds

we all appreciate unforeseen circumstances occur but we ask politely to please review our refund policy. We will always honour your requests and reschedule where possible but late notice to comply with our regulations will result in the below. Thank you

Group Bookings

Please note that if you cancel a group booking (min 2 people) less than 14 days to the event - your deposit will not be applicable for refund. (This space more than likely has been blocked out for a while and for a longer amount of appointment time therefor preventing other various appointments). 

Weddings / Wedding Parties

This is very rare but should this happen weddings will be dependant on circumstance - we will always aim to work with you to reschedule where possible but will not refund deposits 8 weeks cancellation with out a valid reason ahead of the date. 

Wedding Trials - 4 weeks notice required for your deposit refund.


Individual one off Makeup & Treatment bookings will require 48 hours latest notice to entitle your deposit refund. If you cancel more than twice in a row unfortunately you will be refrained from booking future treatments.

Thank you for your understanding any questions please don't hesitate to ask on p o a.